Accommodations Supervisor - West Coast, BC

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care

Job Description

WHAT’S THE JOB? 

Reporting directly to the Lodge Manager, the Accommodations Supervisor will be responsible for day-to-day operations of the accommodation department; that is housekeeping, janitorial, guest services and coordinating with our maintenance team with maintenance request tickets.

This is a 20-day work schedule, with 10 days off.  Transportation is provided to site from a designated pickup point as assigned. 

This is a safety sensitive position and will require a pre employment drug,  alcohol and fitness to work test prior to employment. 

SPECIFIC RESPONSIBILITIES AND ACTIVITIES: 

• Work closely with the Lodge Manager in leading and coordinating overall operations.   
• Manage the day-to-day operations of the front desk and housekeeping department. 
• Provide weekly occupancy forecast to housekeeping and kitchen staff. 
• Allocate daily workloads to the housekeeping department.
• Communicating and ensuring that all employees are aware of their shift schedules and recording confirmation of work attendance. 
• Distributing daily/monthly reports to our clients.
• Process and complete weekly billing reports for our clients.  
• Resolve and manage client concerns to maintain a high level of customer satisfaction and quality.   
• Make a positive contribution to the safety and security of our employees and guests. 
• Supervises staff to ensure the highest levels of customer service are maintained in all areas of responsibility in accordance with company, client, and guest expectations.  
• Set the standard for other employees, in terms of work ethics and personal conduct. 
• Ensure that all guest reservations are reviewed and uploaded into the organizations software system based on room availability.  
• Order and control inventory of all housekeeping and office supplies required for the lodge. 
• Assisting with set-up and organization of special events on site. 
• Processing maintenance work ticket daily and ensuring that the tickets are completed to company standard
• Maintaining a clean and organized work environment 
• Logging and storage of clients lost and found items. 
• Supporting with all roles in the front of the house with Guest Service ensuring client satisfaction, check in and check out responsibilities to ensure on the highest level of guest satisfaction and accuracy to company standard. 

          WHAT’S IN IT FOR YOU? 

• Excellent home and work life balance on rotational schedule of 20 days on and 10 days off.  
• Extended health and dental benefits plus employee and family assistance program. 
• Whereas other companies are downsizing, we are growing! 
• Be #1 on day 1 by joining an industry leader. 

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Qualifications

WHO ARE WE LOOKING FOR?

• High school or equivalent education required.   
• Bachelor’s Degree Business Administration preferred. 
• 4 experience in Front Office/Housekeeping/Guest Services, including at least 2 years supervisory experience.  
• In a high caliber management team, respect for coworkers and the willingness and ability to assist other departments as required are paramount.  
•  You have advanced knowledge of the principles and practices within the accommodation discipline in the hospitality profession, including experiential knowledge for management of people and complex problems. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that she/he can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
• You have knowledge of computer programs (Microsoft Excel, Microsoft Word, Outlook, Logistiks or similar reservation software)
• You have an effective leadership style, positive outgoing personality and effective listening skills

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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