Credit and Collection Manager

Job Type:

 Invest in you, JOIN AGROPUR. We dairy you!

Reporting to the Credit Director, the Credit and Collections Manager oversees the operational and strategic supervision of one of the teams responsible for credit and collections. They manage, organize, and coordinate the activities of a group composed of professionals and/or unionized employees, ensuring their development and the achievement of performance objectives related to customer risk management and collections. They play a key role in implementing the vision and strategic direction of the credit department and the organization.
They actively contribute to various continuous improvement initiatives, process optimization, and proactive management of the customer portfolio.

At Agropur, we invest in YOU:

• Recognition of years of service for vacation calculation;

• 50% remote work flexibility;

• Flexible group insurance plan including telemedicine services.

• Employee assistance program;

• Opportunities to invest in yourself (career development, etc.).

• Retirement plan with company contributions.

• Bright offices surrounded by nature, offering a variety of services (free indoor parking, gym, etc.).

• Salary range 006: 95 900$ to 119 900$ (Salary will be determined based on skills, education, training & experience related to the position.)

What this role entails:

• Supervise, train, and evaluate team members.

• Organize and coordinate the team’s activities and priorities.

• Promote skill development and employee engagement.

• Monitor accounts receivable regularly, identify high-risk accounts, and implement effective collection strategies.

• Assess customer creditworthiness and approve risk analyses within delegated authority, or submit them to the Credit Director.

• Ensure compliance with credit policies, rules, and procedures.

• Perform monthly internal controls.

• Produce performance reports and recommend provisions or write-offs.

• Work closely with internal and external stakeholders.

• Support business initiatives while protecting the organization’s financial interests.

• Identify, recommend, and actively participate in continuous improvement of processes, credit and collection management tools, and the deployment of SAP and/or other digital solutions.

• Act as a “super-user,” develop test plans, and support deployments.

• Act as a change agent.

• Assume, when needed, the responsibilities of the Credit Director during absences or vacations.

 What you need to join our team: 

• Inspiring leadership and ability to motivate team members

• Talent for coaching and developing people

• Excellent priority and time management skills

• Strong analytical, decision-making, and problem-solving abilities

• High adaptability and openness to change

• Collaborative mindset and ability to work with stakeholders

• Strong interest in innovation and technology

• Results-oriented and committed to continuous improvement

• Availability to meet clients or partners outside the office when needed

• 10 years of experience in credit and collections, including at least 2 years managing a team

• University degree in business administration or a related field

• CCP certification from the Credit Institute of Canada or an equivalent designation

• Experience in the agri-food sector and/or export and credit insurance is a strong asset

• Proficiency in credit risk management and financial statement analysis

• Proficiency in SAP FIORI

• Proficiency in customer master data management

• Advanced Excel skills (complex formulas, pivot tables, VLOOKUP)

• Knowledge of insolvency is an asset

• Experience in system and/or project implementation is an asset

• Bilingual in French and English, spoken and written, essential; multilingualism is an asset

• Any other combination of experience deemed satisfactory

We’re ready—are you? JOIN AGROPUR.

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.  

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.