HVAC Technical Support Advisor - Commercial

As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after-sales service and training to our valued HVAC-R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top-notch technical training, we want to hear from you.

What you will accomplish with us:

• Assist customers in trouble shooting of HVAC-R equipment. Assistance may be conducted through visits to the customer job site and by phone.
• Manage labor and material claims to Master from customers.
• Act as technical resource to The Master Group office staff.
• Work with the supplier and customers to find solutions to technical issues on job sites.
• Prepare and provide technical training and fulfill the objectives given by the sales director.
• Represent The Master Group at all times while interacting with internal and external customers and building owners.

What You Bring to Our Team:

• College diploma from technical school in HVAC-R related field and/ or related experience
• Ability to communicate in English.
• Knowledge of MS Office software.
• Proficient in trouble shooting mechanical equipment controls.
• Proficient in interpreting electrical wiring diagrams.
• Comfortable reading building mechanical plans.
• Valid driver’s license and ability to travel if needed.
• G1/G2 and 313A/313D
• Ability to work under pressure
• Excellent communication and organizational skills
• Initiative and resourcefulness
• Diplomacy and courtesy
• Proficient at writing reports and ability to present technical information to internal and external stakeholders.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.