Program Support Worker (Part-Time, Fixed Term)

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh, sel̓íl̓witulh, xʷməθkʷəy̓əm, qiqéyt, sc̓əwaθən məsteyəx, kʷikʷəƛ̓əm, q̓ic̓əy̓, qʼʷa:n̓ƛʼən̓, SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces™ in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces™ in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family, interpretation and translation, language and workplace training, counselling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country’s largest immigrant-serving organizations and enjoys a superb reputation, a solid financial position, and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for motivated Program Support Worker to join our Violence Prevention team! Not sure if you're 100% qualified? We encourage you to apply anyway! 

POSITION FUNCTION:

Under the direction of the Manager, the Program Support Worker provides support to the Enhancing Healthier Relationships program team and clients through effective and timely performance of administrative and clerical duties.

KEY DUTIES AND RESPONSIBILITIES:

• Perform administrative tasks: answer inquiries about the programs/projects; file documents; produce documents and spreadsheets; prepare and/or assist with presentations, marketing, reports and surveys; order office/program supplies and maintain inventory; code invoices; enter/record financial data and other data.
• Respond to client and community partners' inquiries in a timely manner.
• Support clients: register them; maintain client records; provide information/referrals and orientation; additional support as assigned.
• Promote program to interested clients, answer client questions regarding the program participation, and register clients using appropriate database and procedures. 

• Assist with client intake and coordinating workshop logistics details.
• Provide administrative support for reports, client intake information, workshop attendance, and forms. Maintain confidentiality in all matters related to client/student information.
• Provide general orientation to the facilities for clients/community partners/stakeholders both in person and over the phone.
• Perform administrative duties related to the program or project, as assigned.
  

MINIMUM QUALIFICATIONS:

• Office Management/Business Administration diploma/certificates and/or appropriate combination of experience and training.
• 1-2 years' relevant administration experience.
  
• A current and satisfactory Criminal record check is required.

DESIRED SKILLS AND QUALIFICATIONS:

• Excellent administration skills with some experience in data management
• Proficient computer skills in word processing, spreadsheets, database, and standard office equipment.
  
• Good verbal and written communication skills.
• The ability to speak other languages will be considered an asset
  
• Knowledge about mental health needs
• Great coordination skills, effective organizational abilities: able to set priorities and meet deadlines; able to multi-task.
• Able to work independently and with a team.
• Must possess sound judgement and initiative.
• Cultural sensitivity and understanding of the needs of diverse clients with mental health issues
  

COMPENSATION: $24.82 -$25.70 per hour

HOURS:

1 part-time position (14 hours per week), fixed term ending May 31, 2026.The successful candidate may be permitted to work a hybrid work model (combination of in-office work and remote work).

The successful candidates must be able to commute to the Boundary office, 5575 Boundary Rd, Vancouver. 

The role requires staff to work after regualr office hours, as needed.

BENEFITS: A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: Thursday, September 25, 2025 at 4:30pm 

IMPORTANT NOTES:

• MOSAIC is an equal opportunity employer. We encourage people from all backgrounds, spaces, and abilities to apply.
• Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023 MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace, MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.