Integration Specialist - Canada

The Integration Specialist is integral to the initial experience of a new customer’s journey with Angel Aligners. This role will partner with our sales team in Canada to support our customers throughout the onboarding experience by providing exceptional communication and educational support.   

Supervisory Responsibilities:  None

Some Essential Functions, Duties & Responsibilities:

• Work closely with sales and customer service to deliver exceptional customer support and timely training throughout the onboarding process

• Design, develop and deliver customized technical support and product training (videos, presentations, written guides and protocols) specifically for the customer and their needs

• Diagnose and resolve product and/or clinical challenges for customers 

• Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product

• Build long-term trusting relationships with our customers

• Serve as subject matter expert to internal teams regarding physical product and software 

• Share key success metrics and process improvement ideas related to integration process

• Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, support, marketing and relevant cross functional teams

Travel Requirements:  This is a remote position with travel for 1-2 office or field visits per month, and attendance at key industry and corporate events.

Required Skills & Abilities: 

• Deep understanding of orthodontic practice operations and team dynamics
• In-depth knowledge or experience of orthodontic mechanics via aligner therapy
• Working knowledge of adult learning theory
• Excellent verbal and written communication skills, with fluency in both French and English
• Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
• Exceptional virtual presentation skills
• Strong analytical and creative problem-solving skills
• Excellent time management skills with a proven ability to meet deadlines
• Flexible and adaptable - handles change confidently and able to shift priorities and adapt to rapid progress
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail

Education and Experience:

• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field
• Minimum of 3 year’s work experience with orthodontic manufacturer or orthodontic practice

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer
• Constantly communicating with others to exchange information by phone, email or virtual meetings
• Visual ability to detect differences among colors including shades of color and brightness