We are seeking a System Analyst to join our dynamic team. The ideal candidate will have a solid background in the IoT and/or physical security technology industries and have hands-on experience across the entire software lifecycle—from presales and deployment to support and client training. This role demands a deep understanding of device integration, technical documentation, and troubleshooting, as well as a passion for delivering high-quality, client-focused solutions.
Key Responsibilities:
Presales: Collaborate with the sales team to provide technical expertise during the presales process including product demonstrations and solution design.
Deployments & Installs: Lead and execute installation and configuration of IPFusion software, ensuring seamless integration with devices & systems.
Support: Provide advanced technical support to resolve complex issues, working closely with development and engineering teams. Be a part of the On-Call team to handle issues which may arise outside of business hours.
Quality Assurance (QA): Assist in conducting thorough testing of IPFusion software to ensure products meet quality and performance standards, as well as client requirements.
Client Training: Develop and deliver training sessions to clients, ensuring they are proficient in using IPFusion software.
Documentation: Create and maintain detailed technical documentation, including installation guides, knowledge base articles, and troubleshooting procedures.
Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices.
Key Skills and Attributes:
Minimum of 2 years of experience in a similar role.
Strong understanding of IoT & physical security technologies and protocols.
Demonstrated experience with installing, configuring, documenting, testing, training, and implementing software applications and systems.
Excellent problem-solving skills and ability to work under pressure.
Effective communication and interpersonal skills.
Ability to travel within Canada and the United States.
Preferred Skills and Attributes
Experience with industrial protocols such as BACnet and Modbus.
Familiarity with networking and security principles.
Education:
Bachelor's degree in Computer Science, Computer Engineering, or a related field or equivalent experience.
Perks & Benefits:
Retirement Support: We provide every full-time permanent employee with RRSP matching for their long-term plans.
Health & Wellness: Staying healthy is important; we provide health, dental, life, and disability insurance, along with our employee assistance program (EAP).
Development Opportunities: We value your career development by offering professional support, training reimbursement programs, Lunch n' Learns, etc.
Social: We enjoy getting together at our company golf tournament, Christmas parties, summer BBQs, etc.
Culture: Join our innovative, collaborative, and energetic environment.
Flexibility: We try to accommodate real life as much as possible and know that work is only a part of our daily lives.
Office: Plenty to do besides work with a gym and golf simulator. We are within walking distance of a golf course, too!
About Us:
IPFusion is a leader in bringing operational efficiency to the physical security space. Our platform focuses on integration with best in class security and safety systems including Video Management, Access Control, and Alarming. With real-time alerting, we empower security response personnel and building operators to respond quickly with the right decisions.
IPFusion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.